Making a Complaint about a mental health service
The Commission does not have the legal powers to investigate complaints. If you have a complaint about a mental health service, you can visit the following website, which will give you a step by step guide to having your complaint heard www.healthcomplaints.ie.
If you contact us with a concern about a specific service, we may direct you to the Inspector of Mental Health Services if appropriate. The Inspector logs all concerns that relate to mental health services and these are taken into account on inspection of services.
If we believe that there is a serious risk to the health and welfare of service users, we have the power to undertake, or be required by the Minister for Health to undertake an investigation into the safety, quality and standard of care in a particular mental health service.