Mental Health Commission

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Disabiltiy Act 2005

Access Officer under the Disability Act 2005

Under Section 26 (2) of the Disability Act, 2005 each public body is required to appoint an Access Officer to provide or arrange for and co-ordinate the provision of assistance and guidance to persons with disabilities in accessing its services.

Access Officer Contact Details:
Ms Catherine Vaughan Buckley
Corporate Services
Mental Health Commission
Waterloo Exchange
Waterloo Road
Dublin 4
Phone: (01) 636 2435

Inquiry Officers under the Disability Act 2005

In accordance with section 38 of the Disability Act, 2005 a person may make a complaint against the Mental Health Commission if it fails to comply with section 25, 26, 27 or 28 of this Act.

The provisions of these sections of the Act pertain to access by persons with disabilities to:

- The Commission’s public building;

- Services administered by The Commission;

- Services supplied to The Commission;

- Information.

In reference to the procedures for making a complaint a person may make a complaint in writing to the Chief Executive of the Mental Health Commission.  This format also includes fax or e-mail and full contact details should be provided by the person making the complaint.  The complaint must also set out as clearly as possible the grounds for the complaint which relate to the failure of the Commission to provide access to its services. 

The complaint should be made to:

The Chief Executive
Mental Health Commission 
Waterloo Exchange 
Waterloo Road
Dublin 4
Fax: (01) 636 2440

Section 39 (2) of the Disability Act, 2005 refers to the procedures for investigating complaints.  The Chief Executive Officer shall, in accordance with the provisions of the Act, appoint an Inquiry Officer to investigate complaints made under Section 38 of the Disability Act.

The Inquiry Officer in the Mental Health Commission is Ray Mooney.

It is the responsibility of the Chief Executive to draw up procedures in relation to the making and investigation of complaints and shall cause the procedures to be published.

The Inquiry Officer shall be independent in the performance of his or her functions.   An investigation by an Inquiry Officer under section 38 of this Act shall be conducted in private.

Following the receipt of a complaint by the Chief Executive under section 38, he or she shall refer the matter to an Inquiry Officer who will then acknowledge receipt to the person who made the complaint. 

The Inquiry Officer will investigate the complaint and prepare a written report of the results of his or her investigation.  The report shall set out the findings of the Inquiry Officer concerned together with a determination in relation to the following matters, namely-

  • Whether there has been a failure by the Mental Health Commission to comply with a provision referred to in section 38 of the Disability Act 2005 and
  • In case the determination is that there has been such a failure, the steps required to be taken by the Mental Health Commission to comply with the provision concerned. 

A copy of the report should be furnished to the Chief Executive and the person who made the complaint upon which concludes the investigation of the complaint.

Contact Details

Waterloo Exchange, Waterloo Road, Dublin 4

Ph: 353(1) 636 2400

Fax: 353(1) 636 2440

Eircode: D04 E5W7

GPS coordinates: 53°19'58.6"N 6°14'36.9"W