Complaints

The Mental Health Commission is committed to providing the highest level of customer service to all our stakeholders, including setting out clearly how you can make a complaint against the MHC or mental health services.

Our Customer Charter sets out in clear language what we expect from our employees when dealing with our stakeholders, and the ways in which we aim to deliver a professional and efficient service.

We also recognise that, despite our best intentions, we will not always get things right. You can, therefore, find out on this page how you can make a complaint against the MHC so we can take your feedback on board and improve our services as best we can.

You can also find out how certain disclosure you make about the standards of safety or quality of health and social services can be protected, meaning that you may be afforded certain legal protections.