You can complain about the way we do our business, something we have done or should not have done or how we have interacted with you.
We are committed to the provision of a quality service in line with the standards set out in our Customer Charter at the link Customer Charter. You can complain if your interaction with us does not meet any of those standards.
If we get something wrong, we will apologise and, where possible, we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our service.
You can view our complaints policy by clicking on the link Mental Health Commission’s Complaints Policy
This policy covers anyone who wishes to complain about the way we do our business or how we have interacted with you. Read the policy so you can understand how it works. You can make a complaint about our service by sending an email to CLO@mhcirl.ie.
Alternatively, if you are a worker (defined broadly), and a wrongdoing has come to your attention in a work-related context, you may wish to make a protected disclosure to the MHC instead of a complaint. Please see Protected Disclosures for more information.
Disclaimer
The Mental Health Commission is not a complaints body and therefore has no role in receiving complaints about services. Therefore, this Policy does not apply to complaints raised about service providers. Any complaints of this nature should go to the providers themselves. To make a complaint to the HSE please visit Complaints and feedback - HSE.ie for information. To make a complaint about a public acute hospital please visit Free, independent, patient advocacy service - Patient Advocacy Service.
The Decision Support Service can review and investigate complaints about appointed decision supporters and decision support arrangements under the Assisted Decision Making (Capacity) Act 2015. To find out more about this, please follow this link to the Decision Support Service Complaints and Investigations website.
