MHC’s Procedure for complaints in relation to MHC (DSS) services
You can complain about the way we do our business, something we have done or should not have done or how we have interacted with you.
We are committed to the provision of a quality service in line with the standards set out in our Customer Charter. You can complain if your interaction with us does not meet any of those standards.
If we get something wrong, we will apologise and, where possible, we will try to put things right. We also aim to learn from our mistakes and use the information we gain to improve our service.
The Mental Health Commission is not a complaints body and therefore has no role in receiving complaints about services. Therefore, this Policy does not apply to complaints raised about service providers. Any complaints of this nature should go to the providers themselves. Please visit https://www.healthcomplaints.ie/ for information on how to make a complaint of this type. When operational, the Decision Support Service will have a role in receiving and managing complaints about decision supporters and people undertaking functions under the Assisted Decision Making (Capacity) Act 2015.
