Mental Health Commission

Our Values: Dignity and Respect, Human Rights, Confidentiality, Quality, Accountable and Transparent, Person-Directed

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Service Users' Views

“Your Views of Mental Health Inpatient Services” Survey 2011               

The Mental Health Commission carried out a national survey of service users’ experiences of inpatient mental health services in 2011, in collaboration with the Irish Society for Quality and Safety in Healthcare. The survey was entitled “Your Views of Mental Health Inpatient Services”.

The purpose of the survey was to gather information on the quality of mental health services from the perspective of those using services. Involving service users in a meaningful way in policy and planning is a key priority for the Mental Health Commission.

The survey examined the views of service users on a number of dimensions of the care continuum including the admission process, information provision and communication, care planning, dignity and respect, access to alternative therapies, complaints systems, discharge planning and follow up care. It provides insight into what service users’ value and factors positively contributing to their journey through inpatient mental health services. It highlights areas working well and those that services could improve. Achieving service user involvement at all levels of the mental health system is a key recommendation in our national mental health policy, ‘A Vision for Change’. This survey demonstrates the active role service users are now adopting in their contact with mental health services, and their increasing involvement in policy and planning. Finding out the views of service users can enable their needs to be better met, thereby leading to higher quality mental health services.

Copies of the Executive Summary Report and the Full National Report are available below:

Executive Summary Report


Full National Report




Contact Details

Waterloo Exchange, Waterloo Road, Dublin 4

Ph: 353(1) 636 2400

Fax: 353(1) 636 2440

Eircode: D04 E5W7

GPS coordinates: 53°19'58.6"N 6°14'36.9"W