If you are a member of the public and have an issue of concern about a particular service, you can report that concern to us.
If you contact us with a concern about a specific service, we may direct you to the Inspector of Mental Health Services if appropriate. These issues are considered and acted upon immediately, or they are taken under consideration during the next inspection.
An issue of concern is a report from a member of the public. An issue of concern must fit within the scope of the Commission’s mandate; i.e. it must relate to the health, wellbeing, or safety of a person in receipt of mental health services. Where we do not have the power to investigate, we will provide direction on how best to get the support, advice or information required.
Please note that the MHC does not have the legal powers to investigate complaints. If you have a complaint about a mental health service, you can visit www.healthcomplaints.ie, which will provide you with a step-by-step guide to having your complaint heard.
If you feel that you do have an issue of concern to report to the MHC, please email email@example.com.